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Frequently Asked Question

Panasonic NS700, TDA, TDE & NCP Systems

How to Change Time on Telephone Set

  1. At the main phone, do not lift the handset,
  2. Press PROGRAM key.
  3. Press * * (star, star)
  4. Enter system admin password
  5. Display shows Sys-Pgm No?
  6. Press 000. Display shows Date & Time Set.
  7. Press ENTER.
  8. Press NEXT.
  9. Enter the hour (01-12).
  10. Enter the minutes (00-59).
  11. Press SEL to select AM or PM.
  12. Press ENTER on the Navigator key (bottom right). Confirmation tone will be heard.
  13. Press HOLD to end this program.
  14. Press EXIT to exit program mode

How to Program Speed Dial Number

  1. At the main phone, do not lift the handset
  2. Press PROGRAM key.
  3. Press * * (star, star)
  4. Enter system admin password
  5. Display shows Sys-Pgm No?
  6. Press 001. Display shows Speed Dial No.
  7. Press ENTER. Display shows Location No?
  8. Enter speed dial location number 000-999.
  9. Dial 9 and the phone number.
  10. Press ENTER on the Navigator key (bottom right). Confirmation tone will be heard.
  11. Press NEXT to program the next speed dial location or go to Step 9.
  12. Press HOLD to end this program

How to Change Time on Voicemail

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 999.
  5. Enter system admin password and press# when prompted.
  6. Press 4 for other features.
  7. Press 3 to set the time and date.
  8. Press 1 to change the current setting.
  9. Enter the current time and press#.
  10. Press 1 for AM and 2 for PM.
  11. Press 2 to accept.
  12. Hang up if only changing time, otherwise continue to change the date.
  13. Press 1 to change the current date.
  14. Enter the month and press#.
  15. Enter the day and press#.
  16. Enter the last 2 digits of the year and press #.
  17. Press 2 to accept

How to Record Custom Service Menus (used to record the voicemail auto attendant greetings)

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 998.
  5. Enter system admin password and press# when prompted
  6. Press 4 to modify messages.
  7. Press 3 to record a custom service menu.
  8. Enter the custom service menu number. (1-100).
  9. The current recorded menu will play. Press 1 to change.
  10. Press 1 to record a new menu.
  11. Record new menu and press 1 to end recording.
  12. Press 1 to listen to new menu.
  13. Press 2 to accept or press 3 to erase and try again.

How to Create a User’s Voicemail Box

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 999.
  5. Enter system admin password and press# when prompted.
  6. Press 4 for other features.
  7. Press 1 for mailbox setup.
  8. Press 1 to assign or edit mailbox.
  9. Enter the mailbox number.
  10. Prompt will state, “This is a new mailbox.” Press 2 to accept.
  11. Prompt will state, “Owners name is not recorded.” Press 1 to record owner’s name.
  12. Record the name and press 1.
  13. Confirm the owner’s name and press 2 to accept.
  14. Prompt will state, “Owner’s extension is not assigned”. Press 1 to enter an extension number.
  15. Enter the extension number and press 2 to accept.
  16. Prompt will state, “No letters of the owner’s last name have been assigned.” Press 1 to change.
  17. Enter the first 4 letters of the owner’s last name. Press 2 to accept.
  18. Prompt will state, “No letters of the owner’s first name have been assigned.” Press 1 to change.
  19. Enter the first 4 letters of the owner’s first name. Press 2 to accept.
  20. Prompt will state, “Class of Service number is 1.” Press 2 to accept.
  21. Prompt will state, “Interview mailbox number is not assigned.” Press 2 to accept.
  22. Prompt will state, “All calls transfer to mailbox disabled.” For regular mailboxes select disabled for guest mailboxes select enabled.” Press 2 to accept.
  23. Prompt will state, “All beeper entry modes have been disabled.” Press 6 to accept.
  24. Prompt will state, “Message waiting lamp notification is enabled.” Press 2 to accept.
  25. Prompt will state, “Device notification for unreceived message disabled.” Press 2 to accept.
  26. Prompt will state, “External message delivery disabled.” Press 2 to accept.
  27. Prompt will state, “Auto forward disabled.” Press 2 to accept.
  28. Hang up.

How to Edit a Voicemail Box

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 999.
  5. Enter system admin password and press# when prompted.
  6. Press 4 for other features.
  7. Press 1 for mailbox setup.
  8. Press 1 to assign or edit mailbox.
  9. Enter the mailbox number.
  10. Prompt will state the mailbox number, then you will hear the current mailbox owner’s recorded name. If this is the correct mailbox you wish to edit press 2 to accept.
  11. You will hear the current mailbox owner’s recorded name. To change the recorded name press 1. To accept current name press 2. To delete current name press 3.
    Prompt will state the mailbox extension number. To change press 1. To accept press 2. To delete press 3.
  12. Prompt will state the numbers corresponding to the first 4 letters of the current owner’s last name. To change press 1. To accept press 2. To delete press 3.
  13. Prompt will state the numbers corresponding to the first 4 letters of the current owner’s first name. To change press 1. To accept press 2. To delete press 3.
  14. Prompt will state, “Class of Service number is 1.” Press 2 to accept.
  15. Prompt will state, “Interview mailbox number is not assigned.” Press 2 to accept.
  16. Prompt will state, “All calls transfer to mailbox disabled.” For regular mailboxes select disabled for guest mailboxes select enabled.” Press 2 to accept.
  17. Prompt will state, “All beeper entry modes have been disabled.” Press 6 to accept.
  18. Prompt will state, “Message waiting lamp notification is enabled.” Press 2 to accept.
  19. Prompt will state, “Device notification for unreceived message disabled.” Press 2 to accept.
  20. Prompt will state, “External message delivery disabled.” Press 2 to accept.
  21. Prompt will state, “Auto forward disabled.” Press 2 to accept.
  22. Hang up.

How to Delete a Mailbox Password

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 999.
  5. Enter system admin password and press# when prompted.
  6. Press 4 for other features.
  7. Press 1 for mailbox setup.
  8. Press 3 for Password Delete or Reset.
  9. Enter the mailbox number (same as the extension number).
  10. Press 1 to delete the password.

** Note, if a default password for the mailboxes on your system has been enabled, deleting the mailbox password will automatically reset the password to default. **

How to Delete a Mailbox

  1. Lift handset
  2. Press 165.
  3. Press # (pound) 6.
  4. Press* 999.
  5. Enter system admin password and press# when prompted.
  6. Press 4 for other features.
  7. Press 1 for mailbox setup.
  8. Press 2 to delete a mailbox.
  9. Enter the mailbox number.
  10. Press 1 to delete the mailbox.

NEC SV8100, SV9100 Systems

How to Change Time on Telephone Set

  1. Press Speaker.
  2. Dial 728.
  3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).
  4. Dial two digits for the minutes (00-59).
  5. Press Speaker to hang up.

How to Program System Speed Dial

  1. Press Speaker.
  2. Dial 753.
  3. Dial the system speed dial code (000-999).
  4. Dial 9 + the telephone number. (To enter a pause, press MIC. To store a Flash, press RECALL.)
  5. Press HOLD.
  6. Enter the name using the touchpad. (Special characters are found on keys *, 0 and 1.) Press # to accept entry and tab to the right to select another letter from the same key.
  7. Press # twice for a space.
  8. Press Feature to delete per letter.
  9. Press HOLD.
  10. Press Speaker to hang up.

How to Change an Extension Name

  1. Press Speaker.
  2. Dial 700.
  3. Press HOLD to change the extension name of the telephone you are at OR enter the extension number of another telephone for which you wish to change the name.
  4. Using the touchpad, enter the new name.
  5. Press # to accept entry and tab to the right to select another letter from the same key.
  6. Press # twice for space
  7. Press Feature to delete per letter.
  8. Press HOLD. Confirmation tone will be heard.
  9. Press Speaker to hang up.

How to Change Ring Tone

  1. Press Speaker.
  2. Dial 720.
  3. Press 1 for Internal Ring or press 2 for External Ring
  4. Select desired ring tone 1 through 8.
  5. Press Speaker.

How to Record Day Greeting

  1. At the main phone
  2. Press VMsg soft key.
  3. Lift handset.
  4. Enter the security code
  5. Press More soft key.
  6. Press MGR soft key.
  7. Press Instr soft key.
  8. Enter mailbox number 001.
  9. Press Lstn soft key.
  10. Press Rec soft key.
  11. Record the day greeting. Press Done soft key to end recording.
  12. Press Lstn soft key to hear the new greeting.
  13. Hang up when finished.

How to Record Night Greeting

  1. At the main phone
  2. Press VMsg soft key.
  3. Lift handset.
  4. Enter the security code
  5. Press More soft key.
  6. Press MGR soft key.
  7. Press Instr soft key.
  8. Enter mailbox number 002.
  9. Press Lstn soft key.
  10. Press Rec soft key.
  11. Record the night greeting. Press Done soft key to end recording.
  12. Press Lstn soft key to hear the new greeting.
  13. Hang up when finished.

How to Record Dial by Name Prompt

  1. At the main phone
  2. Press VMsg soft key.
  3. Lift handset.
  4. Enter the security code
  5. Press More soft key.
  6. Press MGR soft key.
  7. Press Instr soft key.
  8. Enter mailbox number 003.
  9. Press Lstn soft key.
  10. Press Rec soft key.
  11. Record the Dial by Name Directory prompt. Press Done soft key to end recording.
  12. Press Lstn soft key to hear the new greeting.
  13. Hang up when finished.

How to Edit a Voicemail Box

  1. At the main phone
  2. Press VMsg soft key.
  3. Lift handset.
  4. Enter the security code
  5. Press More soft key.
  6. Press MGR soft key.
  7. Press Subs soft key.
  8. Enter the mailbox number to which you are making changes.
    • -To delete all messages press 32.
    • -To delete the greeting press 34.
    • -To delete the mailbox name press 36.
    • -To delete the security code press 7.
    • -To record a new name press 6.
  9. Hang up when finished.